We're sorry about that. Please contact us before starting a standard return. Damage and defects are handled differently from regular returns.
What to send us
- Your order number
- Photos of the damage, including the box and packaging if the item arrived damaged
- For a product that isn't working: a short description or video of the issue
Send the details through live chat, email or phone. Please get in touch within 7 days of receiving your order for items damaged in shipping.
Every Artika product is covered by a 5-year warranty. See Artika's 5-year warranty.